Location: Midlands - 5 days per week on-site Contract: Initial 6 months (with potential extension)OverviewHays is partnering with a local council to recruit three Support Business Analysts to join a dedicated Surge Team established as part of a major finance transformation programme.The Surge Team''s mission is to stabilise, enhance, and accelerate performance across cashflow-critical and customer-facing transactional processes during a period of high organisational change.These roles will focus on supporting access control, call and request workflows, and role management activities within a fast-paced Oracle Fusion environment.Key ResponsibilitiesAs a Support BA Analyst, you will:Support the Access Control, Calls and Requests, and Role Management workstreams.Analyse issues and process bottlenecks and provide actionable recommendations to improve transactional service levels.Capture business requirements, define user stories, and translate needs for technical teams.Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy of Oracle Fusion processes.Produce documentation including process maps, root-cause analysis, and benefits tracking.Support the wider Surge Team in stabilising high-volume financial processes impacted by transformational change.Provide hands-on support to end users to resolve issues and improve adoption of new ways of working.Essential Experience and SkillsOracle Fusion experience is essential - particularly across ..... full job details .....