I m currently working with a well-established financial services organisation looking to appoint a Claims Assessor to join their growing team. This role would suit someone with experience in handling claims within the financial services or insurance sectors or a strong customer service professional who enjoys managing cases from end-to-end in a regulated environment. You ll take ownership of your own portfolio of claims, supporting clients through what can often be a sensitive and important time, while ensuring decisions are made accurately and within agreed service levels. Please note that hybrid working is available after probation The Role Manage a caseload of protection based claims (IP, CI, and Life) Handle inbound and outbound calls, confidently guiding clients through the claims process Make accurate and fair claims decisions within agreed authority limits Maintain detailed and accurate records across internal systems Meet quality, accuracy and volume targets Communicate clearly with clients, representatives, IFAs and claims partners Identify and log risks appropriately What We re Looking For GCSEs (including Maths and English) Strong communication and numeracy skills Ability to prioritise, multi-task and manage deadlines High level of accuracy and attention to detail Comfortable managing your own workload A proactive and team-oriented mindset The Right Person Client focused and empathetic Takes ownership and responsibility Professional and confident communicator ..... full job details .....