Job Title: Customer Support and Product Testing SpecialistLocation: North West LondonHours: 37.5 per weekStart Date: ASAPDuration: Temp to PermSalary: 32,000 per annum About the RoleWe''re now looking for a talented Customer Support and Product Testing Specialist to join our team during an exciting phase of new product launches.You''ll work closely with our technical, product development, and marketing teams. Because you''ll be both supporting customers and testing the products yourself, you''ll play a key role in improving our user experience and ensuring that every device we release meets our quality standards.Key ResponsibilitiesDevelop and maintain detailed knowledge of the full product rangeRespond to customer inquiries by phone and email in a timely and professional mannerCollaborate with the development team to test new software and hardware updates before releaseContribute to the troubleshooting, maintenance, and improvement of existing productsDocument and report issues clearly using internal tracking systems About YouStrong understanding of how broadcast television and digital receivers work in the UKAbility to read and interpret electronic schematics or circuit diagramsExcellent written and verbal communication skills; fluent in EnglishExperience using issue or bug tracking tools (e.g. JIRA) is advantageous If this is of interest to you, please forward your updated CV to (url removed) ..... full job details .....