IT Support Analyst (1st/2nd Line)Liverpool (4 days on site) £175 per day (Inside IR35)An experienced IT Support Analyst is required to deliver 1st and 2nd line support to over 500 users across multiple sites. You''ll provide remote and face-to-face support, manage tickets, and assist with server and network infrastructure.Responsibilities:Resolve IT issues via helpdesk, phone, and onsite visits.Support Windows 11, Windows Server 2019/2022, Active Directory, DNS, DHCP.Maintain VMware/Hyper-V environments and backups.Troubleshoot network and PC hardware/software.Support key anti-virus software for clients andamp; Servers (Defender)Ensure IT security and documentation standards.Travel across UK andamp; Ireland on occasion, if required.Skills/Technologies:Strong IT support experience in a networked environment.Knowledge of Windows OS, AD, DNS/DHCP, virtualization.Excellent customer service and problem-solving skills.Ability to work independently and manage time effectively.Degree-level IT qualification or equivalent experience required. ..... full job details .....