Customer Service Coordinator Hours: Full time, (Mon- Friday) 8.00 am 5 pm Salary: £26,568 a year Eastbourne, East Sussex We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently. The Role: Customer Service Coordinator: Communication Responsible for answering daily calls and emails in a courteous/friendly manner. Communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases. Scheduling/Entering/Monitoring of Orders Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time. Responsible for scheduling, updating and closing the orders within set time frames. Appointments To assist with the arrangement of ..... full job details .....