Millennium

Hotel and Conference Centre

Gloucester London

is seeking a Switchboard Agent/Receptionist

to be responsible to direct calls both internal and external to the correct departments, helping the guests with their general requirements both on the phone and in the Business Centre. This is a full time, 40 hours a week role.The Switchboard Agent/Receptionist key Responsibilities will include:To greet and welcome all guests in line with Hotel standards.To answer calls effective

ly

and helpful manner, ensuring that all calls are directed to the correct

guestrooms /

department.Ensur

e

that all messages are recorded accurately

and deliver to the guest

s

and

department

.Co-ordinating information with reception to ensure that airline

and group

wake-up calls are received on time

and enter into the system accurately

.Ensure guest wake-up calls are enter into system accurately.Ensure the guests receive their wake-up call on time.To act as a point of contact for all guests, providing assistance and offering them efficient customer service, identifying their needs as well as product knowledge.

To assist in arranging room moves, selecting appropriate rooms.

To attend to all guest queries including complaints in a prompt, professional manner

Ensure knowledge of high level hotel facilities and servicesFamiliar with hotel emergency, fire and security procedures and executing in the required event.The Experience and Qualifications:Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented mannerCapacity to proactively manage the operationKnowledge of

OPERA Cloud

, and large hotel operationWork in customer service industryThesuccessful candidate will be:Strong communicatorFlexibleWork

under pressureMulti-taskingAbout the HotelMillennium

Hotel and Conference Centre Gloucester

London is

a leading conference hotel in the heart of Kensington district

.

Ideally located in the beautiful neighbourhood of South Kensington, and just minutes away from Gloucester Road station, Millennium Hotel and Conference Centre Gloucester Londonis the perfect place from which to explore London. Offering 611 bedrooms, including a family-friendly selection, Millennium Hotel and Conference Centre Gloucester Londonoffers a seamless blend of personalised service with unrivalled comfort.About the GroupMillennium Hotels and Resorts (MHR) is a dynamic, global hospitality group with luxury properties spanning four continents and 80 destinations. With a reputation for excellence, MHR owns, manages, and operates over 130 properties worldwide including in New York, Los Angeles, London, Paris, Dubai, Abu Dhabi, Auckland, Beijing, and Singapore. Its diverse portfolio spans brands including The Biltmore, Grand Millennium, Millennium, M Social, M Socialite, Studio M, M Hotel, Copthorne, and Kingsgate offering the perfect address for business and leisure travellers who are looking for hospitality experiences that go above and beyond.For youWe offer a benefits package including:Social Events, Wellbeing and Team ActivitiesTraining and developmentCash Health Plan cover option availablePension Salary Sacrifice SchemeCareer development and salary reviewsInterest free Season Ticket Loan Scheme1 Volunteer Days per year (fully paid and in addition to your annual leave)Complimentary meals prepared for you by our chefsLength of Service related holiday schemeMy Millennium discount perksDiscount on Accommodation worldwide and 50% Food and Beverage OutletsLife AssuranceRecommend a Friend Scheme.... As well as real opportunities to develop and gain promotion within the industry.We are an equal opportunities employer.In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.

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