Service Account Manager Your new company Hays are working with a large Manufacturing business based in Telford who are looking to appoint a Service Account Manager on a permanent basis. We are seeking a highly organized and customer-focused Sales and Logistics Support Specialist to join our growing team. This role is ideal for someone with a strong background in account management and customer service, who is ready to transition into a sales-support environment. You will be instrumental in supporting our customers by ensuring their clean air equipment is maintained, serviced, and supplied with the necessary spares to operate efficiently. Your new role Your role as Service Account Manager will include: Manage incoming enquiries from new and existing customers, providing quotations, processing orders, and issuing acknowledgements and works orders.Advise customers on pricing, availability, and the full range of oil/dust extraction products and services.Convert quotations into sales through proactive customer engagement.Support key account management and maintain accurate administrative records.Collaborate with internal departments (sales, purchasing, warehouse) to ensure smooth order fulfilment and customer satisfaction.Contribute to the continuous improvement of customer service, quoting accuracy, and order conversion rates.Assist with stock control, quality checks, and reporting where necessary.Support the dispatch and logistics process, ensuring timely and accurate ..... full job details .....