We pride ourselves on being a great place to work, where everyone feels fairly treated and enjoys their work in a welcoming and friendly environment. We''re a not-for-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962. We currently have several fantastic opportunities for a support worker to help our hostel customers make the move to independent living. We firmly believe in proactively supporting our customers to improve their lives and we want to coach them to realise their goals, moving from supported housing to an independent way of life. The Role You''ll carry out assessments of new customers, devise and implement support plans and risk management plans; conduct regular coaching sessions and support the Service Managers, participate in group and one to one intervention with customers of a specialist nature (e.g. CT informed interventions, motivational interviewing or harm minimisation interventions) where possible. You''ll also participate in reflective practice sessions with regards to supporting customers with complex needs; utilise your knowledge, skills and experience to recognise difficult or challenging resident situations, supporting colleagues to influence and bring about positive change to the customers behaviour, all whilst ensuring that customers are fully informed of their rights and responsibilities. There will be mandatory training to take part in during your induction, which takes place during ..... full job details .....