Lead IT Support Engineer page is loaded **Lead IT Support Engineer**locationsNew York City, NYLondon, UK

time typeFull time

posted onPosted 2 Days Ago

job requisition idR101029

Role: Lead IT Services Engineer

Location: NYC (onsite) or London, UK (onsite)

Base Salary Range: $110, 000 - $144,000\_**Who We Are:****What You’ll Do:*** Support Delivery: Provide first and second-level support for all IT-related issues, ensuring quick resolution and high user satisfaction. * Ticket Management: Use tools like JIRA to manage, track, and resolve support tickets, ensuring all issues are addressed in a timely manner. * Technical Assistance: Assist with the setup, configuration, and troubleshooting of hardware and software, including SaaS applications such as Google Workspace, 1Password, Slack, Box, Zoom, and O365. * User Training: Offer guidance and training to users on various IT tools and practices to prevent recurring issues. * Documentation: Maintain accurate records of issues and resolutions in the knowledge base for future reference. * Innovation: Participate in projects to implement new technologies or improve existing systems, particularly in areas like conference room AV setups and employee onboarding/offboarding

processes. **Who You Are:**You are an experienced Helpdesk Support Engineer with a solid background in providing technical support in a dynamic, fast-paced environment. You excel in: * Technical Proficiency: You have a deep understanding of various operating systems, software applications, and hardware setups, enabling you to provide top-tier support. * Problem-Solving: Your analytical skills allow you to diagnose and resolve complex technical issues efficiently. * Communication Skills: You can explain technical details in an accessible manner to users at all levels of technical understanding. * Adaptability: You thrive in an environment where technology and business needs are constantly evolving. * Team Player: You work well within a team, supporting both colleagues and users with patience and professionalism. * Customer Focus: Committed to enhancing user experience through excellent service and support. **Requirements:*** 5 - 10 years of experience in a helpdesk support role or similar technical support position.

* Proficiency with Mac OS, ChromeOS, and Windows. * Experience in administering SaaS applications, such as Google Workspace, 1Password, Slack, Box, Zoom, O365, etc. * Knowledge of A/V systems is a plus. * System Management: Familiarity with tools for ticket and issue tracking like JIRA. At X, our small but fast-paced team values innovation and creativity. You''ll have the opportunity to make a significant impact on the future of X and our aspiration to build the Everything App. If you thrive in a dynamic, high-growth tech environment and relish the opportunity to collaborate with passionate, driven over-achievers, your career with us here at X will be both exhilarating and fulfilling. **Apply now to join our team!**#J-18808-Ljbffr