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Job Title:

IT Service Performance and Supplier ManagerLocation:

London, UKJob Type:

PermanentProvides SME on the governance, assurance and management of IT Service Performance across EBRD Ecosystem (internal IT support teams/Suppliers/Vendors)Accountable for defining, documenting and integrating service performance and governance standards across EBRD EcosystemResponsible for chairing Service Review meetings, Service Performance and Governance forums with in-house IT support teams and Suppliers to track achievement against performance metrics such as SLAs, KPIs, KRIs, IT Controls etc.Accountable for managing related activities and maintaining key auditable artefacts as evidence gathering in an Internal Audit investigation on Supplier GovernanceProvides SME in defining key performance indicators and metrics to help ensure EBRD is measuring and tracking IT service performance across the EcosystemProvides SME in defining reporting requirements and establishing a standard way of reporting to help EBRD accurately measure IT service across ecosystem, incl. designing a standard report pack for service review meetings and balanced score cardsService Now Reporting Skills with ability to extract data from Service Now, analyse and summarise service performance overview in report/ scorecardSeniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

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