Security Systems Technical Support Engineer Craigavon, Lurgan, United Kingdom Full-time Salary: 30,000 per annum Shift Pattern: 4 on 4 off shift pattern consisting of two days followed by two nights (6am-6pm/6pm-6am), 12-hour shifts 100% office-based Key Purpose of the Job: Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed to field-based engineers by the use of remote diagnostic tools and phone advice for both fire and security-related calls. Key Job Responsibilities: To provide technical support to end users and engineers, both internally and externally. To ensure prompt and accurate information is scheduled. To prioritise workload and meet contractual deadlines. To answer customer telephone calls, ensuring internal customer service standards are met. Any other reasonable requests from the line supervisors and the Head of Service Provide first-line support to the customer to see if the call can be resolved before passing to the service team To provide support to the Service Scheduling Team when required. Essential Requirements for the Job: Customer focused Excellent telephone manner Team player Strong interpersonal and communication skills Ability to prioritise workloads General varied product knowledge on fire systems Network/IP based product experience Desirable Requirements for the Job: Experience of Remote programming of industry ..... full job details .....