Role: Helpdesk ManagerContract: Permanent Facilities Management Location: Central London (Piccadilly area)Salary: £45,000 per annumHours: Monday - Friday Office based We are working with a leading global facilities management provider to recruit a Helpdesk Manager supporting a high-profile Central London estate portfolio.This is a fantastic opportunity to join a well-established contract delivering services across a large and prestigious portfolio of mixed-use and residential properties in one of London''s most recognised locations.The RoleYou will lead a small helpdesk team, ensuring the smooth coordination of reactive maintenance works across a busy and fast-paced FM contract.This is a hands-on, operational role, focused on driving performance, maintaining service standards and ensuring all processes and reporting are completed accurately.Key responsibilities include: Managing and supporting a Helpdesk team (3 operatives)Overseeing reactive maintenance requests ( 1,500 per month)Ensuring all work orders are logged and managed through the CAFM system Acting as the primary escalation point for service issuesDriving SLA performance and service delivery standardsProducing daily and weekly reports (Excel-based)Liaising with stakeholders, engineers, subcontractors and operational teams About YouWe''re looking for someone with experience in an FM Helpdesk environment, ideally within a reactive maintenance setting.You will have: Experience within Facilities ManagementStrong ..... full job details .....