Job Purpose To lead the Financial Assessment and Benefits Team in delivering efficient, accurate, and high-quality financial assessments, ensuring excellent customer service and compliance with the Council''s standards and policies. This role is responsible for supervising team performance, maximizing income from charging, supporting residents to access eligible benefits, and maintaining strong collaborative relationships with adult social care operational teams. Key Responsibilities Service Delivery Ensure the timely and effective delivery of financial assessments in line with agreed standards, quality measures, and legislative requirements. Respond promptly and professionally to customer enquiries in accordance with the Council''s Customer Care Policy. Support residents to understand and maximize their benefits and notify social care teams where additional financial management support may be required. Team Leadership and Supervision Directly supervise the Financial Assessment and Benefits Team, ensuring duties are carried out efficiently, accurately, and with a strong focus on customer care. Lead all aspects of staff management, including recruitment, training, appraisals, performance management, and adherence to council HR procedures (disciplinary, sickness management, etc.). Promote staff development and ensure team members receive appropriate training to meet service standards. Performance and Quality Management Monitor team performance against service targets, ..... full job details .....