Digital Solutions Technician - 25,000/ 30,000 per annum - Hull (Hybrid)Principal IT are working with an award winning document management company that are looking for a digital solutions technician to join their team. In this role you will play a vital part in supporting their future strategy. This is an entry-level role for someone who''s excited about AI, automation, and digital workflows and also enjoys solving problems, thinking logically and turning ideas into practical solutions. You''ll need to feel confident speaking with clients and helping translate their needs into simple, effective digital tools.You''ll work on both the technical setup and client engagement for their cloud platform, MDI Cloud. This includes supporting account managers in understanding client needs, turning those into effective digital solutions and providing technical support after launch.Key Responsibilities:Work closely with account managers to scope and interpret client requirements during pre-sales stagesCommunicate technical concepts clearly and confidently, tailoring explanations to suit non-technical audiencesSet up and configure customer accounts and databases within the MDI Cloud platformBuild, test and improve custom workflows using low-code tools, tailored to business needsDesign and optimise AI prompts to drive intelligent automation and user interactionsTranslate client requirements into structured, logic-based processesProvide post-implementation support from a technical ..... full job details .....