Adecco are pleased to be recruiting for a ICT Help Desk Technician! to work within the South Gloucestershire Council.Are you passionate about technology and eager to help others? Our client, a dynamic organisation in the public sector, is looking for a dedicated ICT Help Desk Technician to provide exceptional technical support to education customers. If you thrive in a fast-paced environment and love troubleshooting, we want to hear from you!Position: ICT Help Desk TechnicianLocation: Yate, Site Visits and RemoteHourly Rate: 16.62 per hourWorking Pattern: Full Time, Monday to Friday 37 hours per week 8:30am - 4:30pmDriving Required: YesWhat You''ll Do:As an ICT Help Desk Technician, you will be the first line of support for our education customers, delivering assistance via telephone, remote support, and site visits. Your role will involve:Providing top-notch service desk support while adhering to pre-defined processes.Utilising remote support tools effectively to resolve issues.Demonstrating a solid understanding of Windows O/S and M365 products, along with education-specific applications.Prioritising workloads to manage peaks in demand seamlessly.Updating service desk software, specifically Connectwise Manage, with accuracy.Collaborating with a vibrant team to ensure smooth and effective service delivery.What We''re Looking For:We seek enthusiastic individuals who possess:A strong background in ICT Help Desk support.Experience with Connectwise Manage is desirable but not ..... full job details .....