Head of Digital ServicesLocation: Manchester (hybrid) Salary: up to £80,000 (dependant on experience)Are you an experienced digital services leader who can shape, elevate, and deliver a high-performing IT service function? We''re looking for a Head of Digital Services to lead the end-to-end delivery of IT services across a large, complex organisation-driving service excellence, operational resilience, and a customer-centric culture.About the RoleAs Head of Digital Services, you will be accountable for the performance, reliability and continual improvement of all IT services used across the organisation. Leading a multi-disciplinary Digital Service function, you will ensure that staff, students and stakeholders receive a high-quality experience across end-user compute, service desk, operations management and incident/problem resolution.You will play a key role in the senior Digital/IT leadership team-helping shape service strategy, guiding service design and transition activities, and aligning service delivery with wider organisational goals.This is an exciting opportunity to modernise and mature digital service capability, uplift service culture, and create a more responsive, customer-focused model in a 24/7 operational environment.Key ResponsibilitiesLead the Digital Service function, setting a clear service vision and embedding a culture of customer focus and continual improvement.Ensure effective and efficient delivery of all IT services, both internally managed and ..... full job details .....