Job Title: Temporary Accommodation Officer
Employer: Royal Borough of Windsor and Maidenhead
Contract Type: Temporary (3 months)
Hours: 36 hours per week (Mon-Fri)
Location: Windsor & Maidenhead (Hybrid - 3-4 days office attendance)
Pay Rate: -30 Umbrella

Role Purpose
To deliver an efficient and effective Temporary Accommodation service, ensuring properties used are suitable, safe, and represent value for money, while providing high-quality support to homeless households.

Key Responsibilities

• Manage placements into temporary accommodation for homeless households in line with statutory duties.

• Carry out property inspections (pre-occupation and cyclical) to ensure suitability and compliance with health and safety standards.

• Maintain accurate and up-to-date property and client records.

• Set up accommodation charge accounts, calculate charges, and manage arrears recovery.

• Arrange and process recharges for damages or additional costs.

• Liaise with Housing Options, Housing Benefit, Council Tax, and Environmental Health teams to ensure a seamless service.

• Collaborate with external partners such as Housing Associations, Probation, and Domestic Abuse services.

• Support the Housing Options and Resettlement teams to provide a joined-up housing service.

• Collect and analyse data for performance reporting and service improvement.

• Contribute to reducing temporary accommodation costs through effective property management.

Essential Skills & Experience

• Proven experience in temporary accommodation, housing management, or homelessness services within a local authority or housing association.

• Strong knowledge of homelessness legislation and temporary accommodation management.

• Confident in conducting property inspections and liaising with tenants.

• Experience in arrears management and account monitoring.

• Strong communication and interpersonal skills, with the ability to deal with vulnerable clients.

• Good IT skills (Microsoft Office and housing management systems).

• Full UK driving licence (essential).

Contract Benefits

• 3-month contract (with possible extension).

• -30 per hour Umbrella.

• Hybrid working (3-4 days in office, remainder remote).

• Opportunity to make a direct impact in housing services and gain local authority experience.