We re looking for an experienced Account Manager to join our clients modern office-based Sales team in Poole. What you will be doing as an Account Manager: Proactively schedule and complete agreed volume of outbound customer calls per day. Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM. Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. Stock availability, delivery schedules, pricing etc). Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date. Research and understand product availability, actively engaging with category management, fulfilment and operations teams. Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement. Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest. Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer. Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances. Proficiently utilise CRM and ERP systems to highlight opportunities for account growth. Schedule customer account reviews with BDM ..... full job details .....