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RBHGet AI-powered advice on this job and more exclusive features.JOIN USAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health and wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.OUR HOTELOld Town Chambers is a five-star luxury apartment hotel just off the Royal Mile, set within beautifully restored 15th-century buildings. Part of Marriott’s Autograph Collection, it offers stylish serviced apartments and exceptional guest experiences. Join our team and be part of Edinburgh’s historic heart.Our BenefitsYou will have access to a benefits package we believe truly works for our peopleDiscounted hotel room rates for you and your friends and familyAn additional day''s leave for your birthdayEnhanced Maternity, adoption and shared parental leaveCourse Sponsorship30% FandB discount at RBH hotelsRefer a Friend scheme (earn £250 for each referral up to 5 referrals)Flexible working arrangementsWagestream - choose how and when you get paidLife InsuranceEmployee Assistance ProgrammeSocial and wellness events and activities all year roundFree meals on duty saving you over £1000 per yearA DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTELWhat you''ll be doing..Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.What We Need From YouA people-person with front desk or guest services experience, and ideally some leadership skills under their belt.Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.Organised and detail-oriented, especially when handling guest reservations and billing accuracy.Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.Ready to make quick, confident decisions that keep things running smoothly.High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please inform us.Job DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: OtherIndustries: HospitalityNote: Referrals increase your chances of interviewing at RBH by 2x. Get notified about new Front Office Supervisor jobs in Edinburgh, Scotland, United Kingdom.Edinburgh, Scotland, United KingdomOther related location updates removed for clarity.

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