Position: Desktop Support M365 - 12 months FTCLocation: Hemel HempsteadSalary: 30k - 35k Benefits:Free LunchFree RefreshmentsPizza FridayChocolate draw Free ParkingFruit / SnacksBreak out room Flexible time Summary Role: Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come fromSupporting Windows 11/10/7 end user supportSupporting Mac OSSupporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc.Creation and maintenance of users and groups in 365, seeking approval when requiredBeing on hand and available when needed physically in the officeRemotely supporting offices from around the worldMaintain on premise ADTroubleshooting email issues through Mimecast and Exchange 365Ensuring newly built laptops are connected to InTuneSupport various company applications and systems:Deskbird - used for schedule management, hot desk and parking space bookingKnowBe4 - used for our cyber security trainingSophos - used for endpoint antivirus and firewall management across the officesSynology - used for NAS in various offices and locationsMicrosoft Dynamics - used by the Commercial team for CRMUbiquiti - used for wifi in the UK officeMeraki - not currently licensed, but there are still active devices plugged in in various officesCodeTwo - used to apply signatures on our Exchange emails Being in charge and staying on top of the IT Support mailboxKeeping the inbox up to date and tidyResponding to each email as it comes in, ..... full job details .....