Job role

: Hospitality SupervisorLocation

: Central LondonSalary:

£34,000 per annumShift Pattern

: Monday-Friday, 40 hoursHouston and Hawkes are looking for an enthusiastic, passionate and motivated Hospitality Supervisor to join our team, providing a first class service based at our prestigious new contract in London.If you''re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! We''llgive you a place to grow and a career to be proud of.Our hospitality department caters for working lunches, buffets, teas and coffees as well as canapé events and functions.Hospitality Supervisor Duties:Delivering excellent customer serviceTaking direct responsibility for the supervision of functions as instructed by the General ManagerServing customers, ensuring they receive an easy and seamless personalised experienceLiaising between customers and chefs and service teams to ensure we continue to exceed expectationsSupervising a hospitality team to ensure we continue to deliver excellent customer servicePreparing information on financial and operational performance and activity relating to hospitality department when requestedCommunicating regularly with the General Manager and Head ChefLeading from the front to make sure everyone can excel in their roleTraining and setting standards for all Hospitality AssistantsMonitor and maintain hygiene and cleaning standardsImplementing and reviewing Health and Safety standards to ensure compliance across all catering and service teamsHandle customer complaints with professionalism and tactHospitality Supervisor Requirements:Previous experience as Hospitality Supervisor/Team Leader within contract catering, 4-5* hotel or fine dining brasseriePositive attitude, professionalism and respect for othersPassionate, friendly, diligent and a great team playerExcellent communication and customer service skillsOrganisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting prioritiesDiplomatic, with the ability to deal with confidential matters discreetlyHospitality Supervisor Additional Benefits:Free meals at workContributary pension schemeFree access to the company Employee Assistant ProgrammeCompany events including all company Christmas partyUniform provided28 days holiday including bank holidaysRecognition schemes and people awardsFamily-friendly support, including enhanced maternity and paternity leave and adoption leaveDay off on your birthdayReferral bonusesWho We Are:Houston and Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and a certified B Corp company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients'' hospitality and event needs. Committed to social responsibility, passionate about Great British produce and dedicated to our talented teams.Join Houston and Hawkes and be part of a team that values excellence, creativity, and professional growth.

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