Head of Repairs and Maintenance Hackney Council Building Maintenance and Estate Environment Climate, Homes and Economy Directorate Salary: £70,860 - £78,860 (Inclusive of Market Supplement) Goodman Masson is proud to be partnering with Hackney Council to recruit a Head of Repairs and Maintenance a key strategic leadership role shaping the delivery of high-performing, customer-focused housing repairs services across the borough.This is a pivotal opportunity to lead the full end-to-end repairs journey, ensuring residents receive a reliable, high-quality service that reflects Hackney s values, commitments, and ambitions. You will provide strategic direction across responsive repairs, voids, customer services, business support, and specialist teams, driving service improvement, digital transformation, and operational excellence.Working closely with senior leadership, you will lead the review of policies, systems, staffing structures, and processes to embed a coordinated, efficient, resident-centred service. You will ensure strong performance management, compliance, financial oversight, and value-for-money delivery across an in-house DLO and contracted providers. A key part of the role includes driving culture change, championing customer experience, and ensuring lessons learned translate into real service improvement, particularly around complaints, disrepair, and damp and mould.You will also play a central role in modernising Hackney s repairs technology, ensuring systems such ..... full job details .....