1st Line Support TechnicianLocation: Redhill (Hybrid)Salary: £27,000 £30,000 (depending on experience) + 5% performance bonusType: Full-time, PermanentAbout Our ClientOur client is a growing Managed Cloud Services provider that''s passionate about people, technology, and exceptional customer service. From their humble beginnings to managing 400+ business IT systems, their mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors.They''ve grown 40% year-on-year over the last two years, and are looking for another talented, personable, and ambitious 1st Line Support Technician to join their friendly team in Redhill.The RoleAs a 1st Line Support Technician, you''ll be the first point of contact for their customers when they need help, whether that''s troubleshooting, investigating alerts, or helping with user admin tasks. You''ll be working across hosting, networking, and cloud technologies, gaining experience in a wide range of systems and tools.It''s a hands-on role with plenty of variety, ideal for someone who enjoys problem-solving, learning on the job, and being part of a close-knit, supportive environment.What You''ll Do:Be the first line of technical support via phone, email, and their ticketing system.Log, prioritise, and manage incidents through to resolution or escalation.Troubleshoot issues with Windows and servers, virtual machines, and networks.Perform daily ..... full job details .....