Critical Incident Manager/Service Manager (DV Cleared)We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12-month contract based in Feltham, UK. This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate about delivering exceptional technical support to major accounts.Role Overview:This role is a high-touch, customer-facing position where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence.Key Responsibilities:Take ownership of critical incidents, ensuring swift resolution and customer satisfaction.Monitor and manage customer service requests, pushing them through to resolution.Work closely with cross-functional teams to resolve issues and prevent recurrence.Conduct root cause analysis and provide operational reporting.Ensure SLAs are met and hold service reviews with customers.Lead in conflict management and vendor relations.Key Requirements:DV clearance is mandatory.5+ years of incident management and service delivery experience.Strong Excel and data analysis skills, with the ability to interpret complex data.Experience with ITIL v4, networking, and vendor management is desirable.Proven ability to manage critical situations calmly and professionally.Salary: 90,000 - 120,000 (PAYE) Location: Remote role - 2/3 times a month onsite ..... full job details .....