Role Title: Sales Support Coordinator – Resales Experience

Location: Hybrid – 2 days in the office (Croydon area), 3 days remote
Contract Type: minimum 6 months with view for extension
Pay Rate: £19.00 ph

A leading housing organisation is seeking a Sales Support Coordinator to assist its Resales & Staircasing team. This customer-focused role is vital in ensuring that initial queries related to property resales and staircasing are handled with professionalism and efficiency.

Key Responsibilities:

• Serve as the first point of contact for enquiries via telephone and email, especially those relating to resales or staircasing.
• Manage shared mailboxes and respond to communications in line with agreed service levels.
• Handle telephone enquiries from both internal and external stakeholders within SLA timelines.
• Maintain customer folders and update internal trackers with a high level of accuracy.
• Support the team with document preparation, gathering supporting documentation, and maintaining up-to-date records.

Skills & Experience Required:

• Background in a customer service role, ideally within housing, property resales, or shared ownership.
• Strong telephone and written communication skills.
• High proficiency with data management systems.
• Competent user of Microsoft Excel and Word.
• Organised and detail-oriented with a track record of maintaining accuracy.
• Able to work under pressure and meet deadlines.
• Comfortable producing documentation and reports efficiently.

Desirable:

Experience with property sales, shared ownership schemes, and knowledge of the conveyancing process.

To find out more information please contact Abbie at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.