Billing and Accounts Officer Location: Carshalton Road, Sutton, SM1 4LE Start Date: ASAP Contract Duration: 3+ months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £17.39 per hour Job Ref: OR19188 Job Responsibilities Manage service charge and major work accounts promptly. Provide payment options and refer leaseholders to advice sources if needed. Refer debts to external solicitors when appropriate. Recommend debts or credits for write-off or write-on. Process refunds for accounts in credit. Encourage and manage direct debit payments. Take payments over the phone using debit or credit cards. Support the team during busy periods and work flexibly. Collaborate with SHP staff for essential customer services. Attend resident forums and meetings as required. Assist in calculating service charge actuals and invoice processes. Respond to correspondence and complaints promptly. Achieve personal and team targets and participate in initiatives. Person Specifications Must Have Customer-focused experience and commitment to excellent service. Ability to work under pressure and meet deadlines. Strong written and verbal communication skills. Good numeracy, literacy, and IT skills, including Microsoft Office. Ability to work independently and as part of a team. Nice to Have GCSE Maths and English at Grade C or above, or equivalent. Full UK driving license and access to a vehicle. Business insurance for own car. DISCLAIMER: By ..... full job details .....