If you''ve led IT support from the front and still enjoy getting your hands dirty, have a look at this great opportunity.I''m looking for an IT Support Manager to take ownership of day-to-day IT operations for a major private investment firm with circa 2k global employees.This isn''t a policy role. It''s hands-on. You''ll lead IT from the front: fixing issues, improving systems, and setting the tone for quality support. You''ll have a small team around you, but you''ll still be taking ownership of escalations, handling VIP support, and keeping things moving.What you''ll be doing:Run daily IT support operations across multiple European offices.Act as the senior escalation point for tickets and incidents.Support executive and VIP users directly, white-glove standard.Manage ServiceNow queues, SLAs, and day-to-day priorities.Maintain and improve documentation, processes, and asset tracking.Manage local vendors and mobile providers.Lead by example - sleeves rolled up, not hands off.Tech stack: Microsoft 365, Azure AD, Intune, Okta, Exchange Online, ServiceNow, Windows + macOS, Zoom, Box.You''ll need:8-12 years in IT support, in financial or professional services.A proven record of hands-on technical work, not just team oversight.Experience managing a small helpdesk or regional support function.Calm under pressure, service-focused, and confident in supporting senior users.ITIL aligned mindset and solid fundamentals across modern endpoint tech.Flexibility for occasional ..... full job details .....