VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.Are you a tech-savvy problem-solver with a passion for helping people? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you!We''re looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference-every single day.You''ll be the go-to expert for resolving a wide range of technical issues-whether it''s a laptop glitch, a mobile device hiccup, or a software snag. You''ll support tools like Microsoft 365, Windows 11, and Android, and tackle everything from hardware troubleshooting to network connectivity challenges.But this role is more than just tech-it''s about people. You''ll translate complex IT speak into simple terms, always with a smile and a "can-do" attitude. Providing first-line support via phone, in person, and onsite at our head officeLogging and managing support tickets in our ITSM system with clarity and precisionTroubleshooting and resolving issues quickly, aiming for first-time fixesEscalating complex issues with detailed documentation to ensure smooth ..... full job details .....