An exciting opportunity has become available for a Night Manager to join our Front Office team at Grosvenor House Suites!Reporting to the Front of House Manager, the Night Manager is responsible for the smooth running of the Reception and the hotel at night. The ideal candidate will

ensure the efficient operation and coordination of reception and the hotel, guaranteeing optimum profitability and guest satisfaction, and adhering to the standards of service required in accordance with the company and suite policies, procedures, and objectives. You will

ensure through effective supervision that all services offered in the reception are always available and are carried out with the utmost efficiency and courtesy as per the guidelines established and documented in the Rooms Operations Manual.Working with a Night Receptionist as well as a team of 6 at nights.About usGrosvenor House Suites offers a luxurious and sophisticated lifestyle at Londons most exclusive address. Enjoy the refined services of a luxury hotel combined with the privacy, comfort, and generous living space of a contemporary Mayfair residence. Located on the corner of Park Lane and Mount Street, Grosvenor House Suites is convenient for the boutiques and galleries of Mayfair and overlooks iconic Hyde Park.About youPrevious experience as a Hotel Night Manager is essential5 star hotel experience preferredExperience of Middle Eastern guests desired

Key skillsMotivational ManagerAttention to Detail and Quality Focussed* Friendly, approachable and professional* Knowledge of Opera Cloud desiredWhats in it for you...A competitive salary and inclusion to our discretionary service charge scheme20 days holiday (plus an extra day for your birthday!), pension and life assuranceMedicash to claim money back and get access to lots of ways to support your physical and mental wellbeingWe have a confidential EAP hotline for any support you require and a network of mental health first aidersEnjoy a complimentary night at GHS with breakfast and a meal for two when you pass your probationFree night at the Hotel every year to celebrate all of your hard workNutritious meals provided during the dayRegular team get togethers, summer party and spectacular Winter BallExcellent discounts across Highgate Hotels and at Grosvenor House SuitesOngoing training opportunities to support internal promotionsEnhanced family leave for when youre expanding your familyA monthly diversity and inclusion calendar, full of events for you to learn, celebrate and make a positive impact.

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