1st line Support Engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you''re someone who enjoys solving problems, learning new technologies, and making a real difference to users'' day-to-day IT experience, we''d love to hear from you. This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. You''ll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives - so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt - because no two clients or days are ever quite the same. The roles main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 - good working knowledge of 365 portal, setting up new accounts, Outlook, ..... full job details .....