Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

Want to be part of a bank built for the dynamics of the modern world

Relish a challenge and enjoy a fast-paced, innovative and hardworking culture

Enjoy finding new and better ways to solve complexity and make things happen

Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups

Care about society and the environment and want to be part of a business that cares too

Want to continue to grow professionally and be the best version of yourself

The Role and ResponsibilitiesThe role is part of the Collections and Recoveries team within Risk Services supporting Asset Finance, and/or Retail Mortgage customers.

The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced.

This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty.

The Person

Proven track record in dealing with Collections and Recoveries accounts in a Banking environment.

Knowledge of the Asset Finance and or Residential Mortgage Collections and Recoveries industry is preferred.

Experience of liaising with third parties, for example solicitors, receivers and asset managers.

Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC.

Interpersonal Skills and Competencies

Computer literate, PC skills including MS Excel and Word.

Customer-focused approach.

Strong communication, in particular listening skills and communicating with clarity.

Problem solving and initiative.

Planning, organising, flexibility and reliability.

Negotiating and influencing skills.

Adaptable and flexible.

Ability to work with minimal supervision.

Excellent planning and organisational skills.

Enthusiastic “can do” attitude.

Able to work under pressure and to tight deadlines.

Accuracy and attention to detail.

Ability to establish effective working relationships at all levels.

RewardYour Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment

Free access to Headspace, a mindfulness and meditation digital health app

Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause

EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health

Cycle to work scheme

Discounts on gym membership

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

Minimum of 27 days holiday per year

Option to buy or sell holiday days through our flexi-holiday scheme

Discounts on gym membership nationwide

Access to discounts on a range of high street and online brands

Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

Participation in our annual discretionary bonus scheme designed to reward your contribution to our success

Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Seniority level

Associate

Employment type

Full-time

Job function

Finance

Industries

Banking and Financial Services

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