Are you an experienced Property Services Manager, seeking a new permanent role?
My client has an immediate opportunity for a Quality & Co-Ordination Manager to join their Commercial Services department on a permanent basis.
This is a senior role, responsible for the day-to-day management of Quality and Co-ordination of 3 areas of operation for Homecare, Repairs, Compliance & Complaints/Disrepair working under the direction and supporting the Senior Commercial Manager.

Responsibilities:

• Ensure workflows are operating effectively and the prioritisation of high-profile works are co-ordinated across the Homecare team, its partners and stakeholders.
• Work closely with stakeholders in the RSL environment, managing expectations through good communication.
• Review, challenge and determine internal and external stakeholder priorities, including regulatory bodies.
• Ensure all works are carried out using a M3NHF schedule of Rates.
• Work in partnership with a main contractor, ensuring the specifications of the contracts are adhered to and work is carried out to the set requirements.
• Manage all works within the annual set budgets with a keen commercial awareness across the sector.
• Analyse R&M KPI and TSM Performance Management reports of the overall team, challenging when relevant to ensure excellent service.
• Represent the business, to lead and or attend various meeting to ensure oversight and overall co-ordination of tasks and priorities, engaging with all stakeholders.

• Effective interpersonal skills, including teamwork, networking and negotiation skills with the ability to positively motivate all stakeholders both internal and external, whilst building trusted relationships alongside a can-do attitude.
• Technically competent and ideally experienced in contractor management. Experience of working with TPC or JCT contracts desirable. Experienced in working with a property services (R&M) environment.
• Must have a commercially astute approach with a focus on obtaining value for money while agreeing best outcomes for our customers.
• Good knowledge and experienced with complaint processes, Housing ombudsman enquiries, and regulatory notices that require departmental action plans.
• Full driving licence and access to own transport with appropriate business insurance or ability to travel in a timely and efficient manner to attend meetings in locations not easily accessed by public transport.