Customer Service Manager
Leicester Based | Salary: £30,000-£35,000
Permanent, Full-Time (Office Based)

Are you an experienced Customer Service Manager?

Regional Recruitment are recruiting for a Customer Service Manager. You will play a key role in overseeing the customer service function, ensuring exceptional service delivery, managing a small office-based team, and maintaining strong relationships with customers and stakeholders. If you have a passion for team leadership, problem-solving and delivering high-level service within a manufacturing environment, then this role is for you!

What''s on Offer:
- Competitive salary
- 25 days annual leave plus bank holidays
- Your birthday off
- Employee perks such as store discounts scheme

Qualifications

Essential:
- Experience as a customer service manager or similar role
- Background in a manufacturing or production environment
- Strong communication skills both written and verbal
- Ability to lead, support and develop a customer service team
- Excellent problem-solving abilities and attention to detail

Desirable:
- Experience using CRM or ERP systems is desirable but not essential
- Proactive and flexible approach to work

Roles & Responsibilities
- Oversee the daily customer service operations, ensuring all enquiries, issues and orders are handled promptly and professionally.
- Build and maintain strong customer relationships, acting as a reliable point of contact for key accounts.
- Work closely with production, logistics, and sales teams to ensure smooth order processing and on-time delivery.
- Implement and improve customer service processes to enhance efficiency and service quality.
- Monitor service performance metrics, customer satisfaction and workflow, ensuring targets are met consistently.

Requirements
As Customer Service Manager, you will also be expected to:
- Be a proactive, driven individual who thrives in fast-paced environments.

About Regional Recruitment 

This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors. 

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