Public Area AttendantHousekeepingGENERAL PURPOSE AND SCOPE

To exceed guest expectations and provide exceptional service for guests arriving, visiting, staying and departing from the Hotel. Creating clean, presentable, and hygienic environment for staff and guest areas. Responsible for cleaning and maintenance of all public areas in the Front and Back of house, cloakroom, and public restrooms.MAIN DUTIES AND RESPONSIBILITIES1.

The cleanliness of all areas should exceed guest expectations.2.

Keep the Mens and Ladies public restrooms clean and tidy and fully replenished .3.

Keep staff Ladies changing and restroom rooms clean and tidy and fully replenished.4.

Ensure guest lifts are cleaned to the standards required.5.

Ensure all public areas including some of the FandB outlets are fully presentable and clean.6.

Clean waiter service areas on all floors when required.7.

To be familiar with cloakroom standards and cover cloakroom when required.8.

To cover corridors and back of house areas when required, ensure they are presentable and clean.9.

Undertake any other incidental jobs within the scope of the department and as requested by the Manager and be fully flexible with day and evening shift patterns.10.

Report all missing items and lost and found items to Security immediately.11.

Report all items in disrepair or damaged to maintenance.12.

Alert the relevant team member in the Housekeeping Office of any suspicious people or activity in any guest areas.13.

Be part of daily departmental briefings.14.

Be fully aware of all activities in the hotel and be familiar with all outlets.15.

Maintain uniform and grooming standards as required.16.

Follow safety procedures to ensure a safe working environment.17.

Carry out the policies and procedures of The Berkeley whilst maintaining the highest degree of professionalism and teamwork in line with The Berkeleys company standards.18.

Handle guest requests in a timely and professional manner at all times.19.

Check the daily function sheet, to be informed at what time rushes may occur.20.

Do not leave cloakroom unsupervised.21.

Use of Unifocus program whilst on the shift.Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:Financial StabilityExcellent salary package.Family Friendly company policies including enhanced Maternity and Paternity Pay.Holiday allowance increase after 3 and 5 years of service.Travel Season Ticket Loans.Pension Scheme*.Salary Sacrifice.Holiday Trading.Retail Discount.Health and Wellbeing SupportSubsidised monthly Podiatrist and Masseuse treatments.Flu vaccination vouchers*.Eye test vouchers and contributions towards glasses*.A dedicated team of Mental Health First Aiders and 24-hour colleague assistance helpline.On and off-site Occupational Health Service.Death in Service salary contribution.Various wellbeing activities focused on mental and physical health.A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.Cycle to Work.Wellbeing and Social Champions.Volunteering opportunities.Recognition and Career DevelopmentReferral Scheme Introduce a Star where you can earn up to £1,500*.Instant colleague recognition and award programme with generous prizes.Colleague of the month nominations with generous prizes.Additional paid day off to celebrate your Birthday.Internal transfer and promotion opportunities.In-house training and development team with a strong focus on career progression and personal growth.Long service awards.Memorable experiencesPreferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.50% Food and Beverage discount* across the Maybourne.Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)Wedding and Baby gifts.Retirement functions.*Terms and conditions apply to all benefits.

Eligibility:In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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