Paralegal Job Summary To deliver a robust quality claims handling service to Minster clients, to assist Fee Earners to generate fee income and contribute to the general success of the department. To assist in the handling of a portfolio of claimant serious injury claims. Paralegal Core Responsibilities Assist lead file handlers in the progression of their serious injury caseload. Produce standard free form letters to progress cases using the case management system (ProClaim). Utilise the telephone as your first method of contact. Deal with telephone enquiries wherever possible and take detailed telephone messages to be immediately communicated to the Fee Earner. Achieve KPI s on a monthly basis as agreed with your line manager. Maintain and update the case management system. Ensure filing systems and other information systems are maintained to the firm s standards. Where appropriate, schedule appointments for the Fee Earner. Liaise with the Finance Department regarding the payment of disbursements, outstanding accounts etc. Contribute to the smooth running of the firm by assisting other members of staff in periods of peak demand with document production, task list maintenance, taking telephone calls and general administrative duties. Mail sorting. Perform to a high level in a target orientated environment. To undertake any other tasks as deemed relevant and reasonable by the business. Paralegal Key Performance Indicators Your KPIs and objectives will be ..... full job details .....