Closing date: 13-08-2025

Customer Team Member

Location: 1and2 Maunds Hatch, Harlow, CM18 7RG Pay: 12.60 per hour Contract: 12 hours per week + regular overtime, part time, permanent. Working pattern: Varied shifts including early mornings, late evenings and weekends, to be discussed at interview. The role will involve working in our in-store bakery.Full, paid training provided You can apply for this role using your mobile device (no CV needed!)You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.We''re looking for Customer Team Members to join our team at Co-op.When you join Co-op, you''ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.As a Customer Team Member, you''ll be part of a friendly team that''s dedicated to helping our customers. We''ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.At Co-op, we do things a different way. For over 175 years we''ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You''ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you''ll do

Friendly and thoughtful service - you''ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experienceWork together to make everyone''s day better - supporting your store colleagues to solve problems for customers and membersMake sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should beHelp introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns togetherSupport your local community - get involved in all kinds of activities and events!This job would suit people who have

A genuine care for the needs of customers and membersGreat people skills, with the ability to build positive relationships with customers and colleaguesA positive approach to change and problem solvingThe flexibility to work a range of different shiftsWhy Co-op?

30% discount on all Co-op products in-store plus 10% discounts on all other brandsA pension scheme with up to 10% employer contributionsWagestream- a money management app giving you access to a percentage of your pay as you earn it31 days of holiday (including bank holidays, pro rata for part time colleagues)Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations24/7 employee assistance serviceFull, paid training and dedicated support for your personal development and career progressionRotas shared three weeks in advance and accessible on your phoneCycle-to-work schemeBuilding an inclusive workplaceWe want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We''re also part of the Disability Confident scheme, meaning we''ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.We''ll ask whether you''d like to be considered under the Disability Confident scheme when you apply.If we invite you to take part in the recruitment process for any of our jobs, we''ll ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.As part of the application process for this job, you''ll need to complete two online assessments. It will take around 20 minutes to complete these tests.We reserve the right to remove a vacancy before the scheduled closing date.