Technical Support Engineer Fire and Security Location: Wolverhampton Salary: £35,000 - £42,000 DOE Working Pattern: Hybrid (Office and Home Working) Hours: Monday Thursday, 9:00am 5:00pm Friday, 9:00am 4:30pmAbout the RoleWe are looking for a Technical Support Engineer to join a growing team developing and supporting innovative healthcare technology solutions. This is an exciting opportunity to work with cutting-edge communication, safety and workflow systems that help healthcare professionals deliver exceptional patient care.You will provide technical support to customers and internal teams, helping to troubleshoot issues, resolve product queries and contribute to the ongoing improvement of products and services. The role combines technical problem-solving, customer engagement and collaboration with engineering, compliance and product teams.Reporting to the Lead Solutions and Product Support Engineer, you will play a key role in ensuring customers receive a first-class support experience.Key Responsibilities Provide technical support to customers and colleagues via phone, email and remote support tools.Investigate, diagnose and resolve hardware, software and system-related issues.Manage and update support cases through (url removed), ensuring accurate records and timely resolution.Work closely with internal teams and external partners to resolve technical queries and product issues.Deliver remote and occasional on-site technical support when required.Escalate complex issues ..... full job details .....