Customer Service Coordinator - New Build Housing Location: Derby Full-Time - Monday to FridayASAP start for a period of 3 months plus possibility of extension We are currently recruiting for a Customer Service Coordinator to join a busy and growing new build housing team based in Derby. This is an excellent opportunity for someone with strong organisational and communication skills, ideally with experience within construction, housing, or property aftercare.The role will focus on delivering a high-quality aftersales service, ensuring customers receive efficient support following handover of their new homes and that defects are managed through to completion.Key ResponsibilitiesAct as a first point of contact for customers reporting defects post-handoverCoordinate maintenance operatives and external contractors to resolve issues efficientlySchedule appointments and manage daily and weekly work diariesRaise and manage work orders through internal CRM systemsMaintain accurate records including handover documents, correspondence, and defect logsLiaise with site teams, subcontractors, and customer care managementSupport 12-month defect (DLP) inspections and completion of associated worksKeep customers updated throughout the defects process to ensure high satisfaction levelsRequirementsPrevious experience in a customer service or coordinator role (construction or housing preferred)Strong organisational and administrative skillsExcellent communication and telephone mannerGood ..... full job details .....