Customer Service Representative Permanent Job £25,173 Altrincham based - free parking available Shifts across 8am - 4pm, 8.30am - 4.30pm and 9am 5pm Monday to Friday - 35 hour working week Office-based initially, transitioning to hybrid (4 days in office, 1 day remote) Are you passionate about delivering exceptional customer service while solving technical challenges? Do you thrive in a supportive team environment where your problem-solving skills make a real impact? Join this successful technology based company known for its innovation and positive impact on the community and environment. With a supportive work culture, this is an exciting opportunity to join the customer service team permanently due to expansion. You would be working with a team of five where collaboration and resilience are valued. You will be the first point of contact for customers, handling inbound queries and troubleshooting issues efficiently. What You''ll Do:Guide customers from onboarding to technical support and equipment returns.Diagnose and resolve software, hardware, and connectivity queries using remote tools.Check device data for accuracy and provide insightful reports.Liaise with internal teams to resolve complex technical issues.Maintain accurate records in a CRM system (experience with HubSpot is a plus!).Represent and promote company values in every interaction.Provide professional and timely responses to customers. What We re Looking For:Strong customer service skills You ll be ..... full job details .....