Responsible to the Heads of Property for providing management of property services. Responsible for ensuring the delivery of an excellent customer-focused property management service to ex-Service personnel and their dependents and maintaining high levels of satisfaction. Responsible for ensuring that all our housing schemes are maintained at the high standard that our residents reasonably expect of Stoll. Responsible for ensuring that health and safety at all of our housing schemes is effectively managed and delivered in line with Stoll''s Health and Safety Management system. To monitor and be responsible for ensuring agreed performance outcomes and objectives are achieved. Presenting regular management information and reports on key performance indicators. To ensure that this management information is regularly reviewed to ensure that high levels of performance are maintained. To ensure that property services comply with best practice, the law, and the regulatory framework and that all relevant policies, procedures, processes and administrative systems are regularly reviewed and updated. To manage day-to-day property services expenditure in line with the budget. To ensure close working with the other teams to ensure that excellent property management also supports Stoll''s charitable mission. To ensure that residents are actively engaged and participate in decisions that affect service delivery. Monitor the operation of Health and Safety systems, especially in relation ..... full job details .....