Digital Payment Services - Senior IT Service ManagerOverviewWe are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology.

You will play a pivotal role in implementing and evolving our service management strategy across platforms and products which power payments to millions of people.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK''s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We''d love you to join us.

Qualifications

Ability to identify, understand and implement payment contingencies, where necessary.

Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment.

Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment.

Demonstrable experience of Service Management Framework, eg - ITIL

Working knowledge and a clear understanding of service management within a UK payments landscape, including BACS and Faster Payment journeys.

Responsibilities

This is a Live Service role. As a Senior IT Service Manager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality, availability, performance and process maturity ensuring alignment to Business outcomes.

You will work in a cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers.

You''ll ensure high standards of availability, performance, and process maturity, always aligned to business outcomes. You''ll remove blockers, foster a culture of learning and transparency, and empower multidisciplinary teams to thrive.

You''ll be hands-on in managing services within Digital Payment Services, while also supporting the onboarding of emerging payment applications. From Private Beta through to Live, you''ll ensure robust service management is in place throughout the lifecycle.

Benefits

Location: Join us at one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you''ll spend some time working at home and some time collaborating face to face in a hub.

Pay: £55,557

Pension: Employer contributions worth 28.97% (up to £16,094 per year).

Holidays: 26 days starting, rising to 31 days with service; up to 3 extra days off a month on flexi-time plus public holidays.

Benefits: Flexible working, volunteering and charitable giving, inclusion and belonging programs, discounts, travel loans, sports and social activities, and professional development opportunities.

Process

Apply:

complete your application on Civil Service Jobs. There''ll be full instructions when you click through.

Interview:

a single stage interview online.

CLICK APPLY

for more information and to start your application.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering, Information Technology, and Management

Industries

Technology, Information and Media

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