IT Support Technician Location Derby - Hybrid after training Salary: Dependent on experienceAre you looking to grow your career in IT support? We''re seeking a friendly and skilled IT Support Technician / 1st Line Support Engineer to join a busy support team, delivering excellent service across Office 365, Windows 10/11, Intune, Azure, hardware, and networks.This role is perfect for someone with a customer-first mindset who enjoys problem-solving, troubleshooting, and providing clear, reassuring solutions to end users. From password resets to connectivity issues, you''ll be the first point of contact and a trusted voice for IT support.The role of IT Support Technician will involve:Respond to IT support requests via phone, email, and ticketing system.Diagnose and resolve issues across hardware, software, Office 365, Intune, Azure, and Windows 10/11.Escalate more complex incidents to 2nd Line Support where necessary.Accurately log incidents and resolutions using a ticketing system.Configure and set up new laptops, desktops, and mobile devices.Ensure data protection and IT security best practices are followed. The ideal candidate for the IT Support role will have Skills and Experience: Experience in IT Support / Helpdesk / Service Desk / Technical Support.Strong knowledge of Office 365, Windows 10/11, Intune, AzureFamiliarity with ticketing / incident management systems would be an advantageExcellent troubleshooting and communication skills.Ability to work independently and as ..... full job details .....