HRSS Specialist - 6 month contract£26/hrAs a member of the HR Shared Services Response Centre, you will be an expert in responding to queries relating to core HR subject-matter; onboarding / offboarding, compensation and benefits, timekeeping and Payroll (where applicable), employee changes, while adhering to all company policies / procedures and legislative requirements.Intake and assign customer inquiries to appropriate teams and individuals based on scope of work, will require the ability to identify when a ticket requires redirection or escalation within HRSS, Centre s of Excellence (HRBP, Benefits, Talent Acquisition, etc.), or outside of HR (e.g. Finance)Respond to Response Centre customer inquiries through ticketing system,ensuring the progress is tracked within the Service Request, while striving for first contact resolution offering a seamless customer experienceYou will work closely with the Processing and Specialist Centre s (COE s in the absence of the Specialist Centre s) offering triage support to respond to employee queries and in some cases process requests.Leverage HR Knowledgebase and intranet to provide consistent customer service.Responsible for delivering a high-quality employee experience, and cultivating a culture of customer service.ExperienceRelevant progressive experience in HR operations or shared service model.Experience in a HR environment capacity, providing direct support to front-line employees and people leaders.Bachelor s degree or ..... full job details .....