Overview

Job DescriptionWorkplace Services Systems AdministratorLocation: London or LiverpoolContract Type: PermanentWorking Hours: Monday to Friday, 09:30 - 17:30Hybrid Working: Minimum 3 days per week in-officeJoin Us in Shaping the Future of Workplace Services. We''re looking for a Workplace Services Systems Administrator to join our dynamic Workplace Services team. This newly created and permanent role plays a key part in our continued rollout and development of ServiceNow Workplace Service Delivery (WSD) - a system central to how we manage space, assets, and maintenance. If you\''re passionate about using technology to streamline facilities operations and generate data-led insights that inform strategic decision-making, this is an exciting opportunity for you.Responsibilities

Overseeing the CAFM system, ensuring it\''s maintained and aligned to business needs through effective updates and administration.Driving continuous improvement, supporting and training users across the business.Leading the next phases of our ServiceNow WSD development - including reporting, dashboard creation, asset tracking, maintenance management, and cost monitoring.Data Management: Ensure integrity and accuracy of CAFM data; maintain the asset database; create dashboards for analytics and reporting.Stakeholder Management: Coordinate with workplace services on system updates, present findings, and support decision-making.Project Management: Deliver CAFM-related projects on time and within budget.Product Backlog Management: Prioritise ServiceNow WSD tasks based on evolving requirements.Progress Monitoring: Track and evaluate product development milestones.Product Oversight: Lead product development and final quality assurance before go-live.Reporting and Analytics: Deliver insights on space utilisation, asset performance, maintenance, and cost tracking.Strategic Planning: Use data to support resource allocation and drive efficiency improvements.About You

Experience with CAFM systems like ServiceNow WSD, Concept FSI, Maximo, or Condeco.Familiarity working with Facilities and Health and Safety teams.Strong analytical and reporting skills using Excel (advanced functions, pivot tables, macros), Power BI, Power Query, or Tableau.Detail-oriented with a deep understanding of data accuracy, automation, and workflow optimisation.Excellent stakeholder management and cross-functional communication skills.Capability to manage product backlogs and support product ideation and delivery.Personal Attributes: Tech-savvy with a strong interest in emerging systems and automation.Adaptable and responsive to change in a fast-paced environment.Committed to high-quality service and collaborative team culture.Professional, positive, and proactive in working with colleagues and stakeholders.Why Join

Be at the forefront of facilities technology using ServiceNow, one of the most advanced platforms in the industry.Help implement AI-driven tools and automation for smarter building and space management. Work in a forward-thinking team with a strong commitment to innovation, data-led planning, and operational excellence.

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