Dudley Council are looking for an experienced Customer Service Assistant to work within the Waste Department and handle complaints via phone as well as e-mail.

Main Duties:

• * Handle inbound customer contacts via calls
  * Provide accurate information, resolve service queries, and guide customers through digital tools and processes
  * Manage customer complaints with empathy, ownership, and professionalism
  * Maintain and update customer account records in line with procedures and actions taken
  * Identify service improvement opportunities and provide feedback to enhance the customer experience
  * Advocate and educate customers on digital tools and services
  * Adhere to regulatory waste requirements

What we are looking for:

• Excellent communication and active listening skills
• Strong customer focus with passion for helping and problem-solving
• Comfortable using digital systems and tools with ability to grasp new technology
• Resilient and adaptable with a positive attitude
• Experienced in waste service roll outs with technical understanding

This is an ongoing contract for a period of 8 weeks.

Please apply with your CV if you wish to be considered.

There might be occasional Saturday Overtime paid at enhanced rate.

Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.