The Opportunity: My client are looking for an enthusiastic IT Support Engineer to join and support their IT team. You will provide support on a variety of hardware and software issues across the business, diagnosing and troubleshooting to resolve fault and configuring new systems. This role would fit someone who has completed a Level 3 Apprenticeship in IT or a driven individual with prior first line support experience or relevant qualifications. Skills and Experience: Basic knowledge of Windows operating systems and familiarity with MS Office and Office 365Understanding of basic networking (IP Addressing, DNS, DHCP) Experience using ticketing systems (eg, ServiceNow, Zendesk, Jira) Basic troubleshooting of hardware (PCs, printers, monitors, etc.) Familiarity with Active Directory (eg, password resets, account unlocks) Remote support tools knowledge (eg, TeamViewer, AnyDesk, RDP) Role and Responsibilities: Answering and logging incoming IT support requests via phone, email, or chat Diagnosing and resolving common technical issues (password resets, software errors, connectivity issues) Escalating unresolved issues to second or third-line support Providing remote support to users and walking them through troubleshooting steps Setting up new user accounts, email profiles, and permissions Installing and configuring basic software and hardware Ensuring service level agreements (SLAs) are met Please contact James here at ISR to learn more about our client based in Glasgow ..... full job details .....