Healthcare Security Officer / Enhanced Care Safety Officer Torbay and South Devon NHS Foundation Trust Torbay Hospital TQ2 7AA Various shifts available - 07.00hrs 19.00hrs and 19.00hrs 07.00hrs Band 3 - £13.60 per hour Monday Friday, Saturdays and nights £18.36, Sundays £22.99 The Enhanced Care Safety Officer (ECSO) is a vital role supporting the delivery of safe, high-quality, one-to-one or enhanced care for patients requiring increased observation due to mental health, cognitive, or behavioural challenges. You will work as part of the Enhanced Care and Security teams across the Trust to maintain safety, dignity, and a therapeutic environment for patients and staff. This is a challenging but rewarding role where no two days are the same. We re looking for people who are kind, caring and compassionate, emotionally resilient, physically capable, and able to work calmly in high-pressure situations. In return, you ll be making a meaningful difference to vulnerable patients every day. Key Responsibilities Respond to incidents involving distressed or challenging patients with professionalism and empathy. Provide therapeutic engagement, de-escalation support, and maintain a calm, reassuring presence. Carry out enhanced observations (Level 3 or 4) and ensure the safety of patients, visitors, and staff. Conduct dynamic risk assessments and escalate concerns appropriately. Accurately document observations, interventions, and incidents. Collaborate with nurses, security, and ..... full job details .....