This job is brought to you by Jobs/Redefined, the UK''s leading over-50s age inclusive jobs board.Job DescriptionWorking PatternWeek 1Mon 05:45-13:45Tues 05:45-13:45Weds 05:45-13:45Fri 13:30-21:30Sat 13:00-21:00Week 2Sun 10:00 - 18:00Mon 13:30 - 21:30Tues 13:30 - 21:30Thurs 05:45 - 13:45Fri 05:45 - 13:45PurposeDuty Manager in the absence of the next level Leader when requiredChampion new ways of working within stores through an open mindset and positive attitudeLead colleagues in delivery of task prioritising customer firstPlan, allocate, and follow through on delivery of tasks to a consistent standard across the storeDrive on-the-job productivitySupport colleagues through coaching and feedbackUse MI to take action to drive performanceHelp maintain a safe and legal environment for colleagues and customersSupport the delivery of an inspirational, improved, and consistent visual customer journey in-store which inspires our customers to shop and buy more oftenKey AccountabilitiesDeliver great standards and service by putting the customer firstAct on customer feedback to deliver improvementEnsure the delivery of brilliant basicsCoach the team to deliver excellent standards of product presentationSupport the delivery of plan AProvide regular and timely feedback to line manager to support colleague performanceSupport with the training and coaching of colleagues maximising digital tools and channelsIdentify colleagues for recognition and celebrate success within the storeProvide feedback to BIG to improve colleague experienceSupport the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take actionRole model new ways of working through the use of digital toolsAllocate resources efficiently to deliver process, task, and service ensuring activity is completed consistently and productivelyDeliver operational excellence ensuring all processes and tasks are delivered in line with business expectationsMaintain a safe and legal store environmentSupport visual merchandising updates across all launches, events, and campaignsKey CapabilitiesUnderstand how MandS operates its strategy, future, and the role they playEffectively manage own reactions and responses around changeHelp colleagues develop by listening, asking questions, and giving feedback to encourage reflection and different thinkingSet performance objectives for self in conjunction with line manager and in line with business plansTake accountability for planning and managing own work efficiently to ensure objectives are metTreat all colleagues fairly, understanding that different people will provide different perspectives and have different needsBuild positive relationships by being a good listener and establishing a connectionBe in control of reactions and consider how to share perspectives to create better reactions for the teamTechnical Skills/ExperienceSupport the delivery of excellent customer service and KPIs across the storeGood digital capability and ability to access and utilise relevant systemsGood knowledge of the commercial operation, brilliant basics, and operational excellenceCurrent knowledge of all VM principlesGood communicator with the ability to build relationships and work within a teamKnowledge of legal requirements related to the role of a customer assistant and duty managingMaintain high presentation standards, attention to detail, and deliver on time, right first timeInterpret data relevant to the roleDemonstrate flexibility and adaptability to changeKey Relationships and StakeholdersCustomersColleaguesStore LeadershipBIGAbout UsMandS is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. We''re revolutionising how we work and offering our most exciting opportunities yet. There''s never been a better time to be part of our team.Marks and Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk smart/flexible working.About the TeamRetail: The sweeping innovations we''re rolling out at MandS will define a new era of retail. We want you to help us introduce them to our customers. There''s never been a more exciting time to join MandS!We''ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out.By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you''ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

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