Our client a market leader within the music industry is recruiting a Multilingual French, Spanish & English speaking Customer Service Advisor. Remote working, the role is paying -15.00 per hour. You will be required to work at least 22 hours per week, Monday, Friday plus either Tuesday or Thursday.

This organisation creates and innovates products and services for DJ''s, Musicians, Clubs and the music community. The London Headquarters is growing rapidly and we are recruiting remote, multilingual Customer Support Coordinators.

Within the Customer Support team, the role will help resolve client queries/issues in relation to products and e-commerce sales received either by telephone, email or other channels. This is a business to business role.

Duties & Responsibilities:

• Handle incoming customer enquiries in relation to products or e-commerce sales
• Responsible for assigned customer service tickets
• Following the internal procedure for customer service operations and meeting its service level goals
• Where necessary liaise with other internal departments and third-party service providers
• Identify customer queries that require a high level of technical expertise
• Initiate the process for e-commerce returns

Skills & Experience:

• Multilingual, fluent in English, French and Spanish essential
• Experience using Zendesk or other relevant customer service systems
• Customer service experience is essential
• Proficient in all Microsoft Office packages
• Knowledge or interest in DJing and music would be an advantage
• Additional languages would be an advantage

This is a fabulous opportunity for candidates with an interest in music and DJ''s to join a prestigious international organisation. Fluency in English and both Spanish and French is essential.