Account Manager - SaaS Hybrid Derby Salary: 40,000 - 45,000 + Commission (OTE 1.5k) + Benefits Location: Derby (Hybrid - 2-3 office days/month) We''re working with a growing SaaS provider that''s looking to bring on a proactive Account Manager to join their team. This role is perfect for someone with B2B software experience, a passion for client success, and a solid background in account management or support. You''ll manage a portfolio of business clients, delivering excellent service, supporting onboarding, and identifying upsell opportunities. If you enjoy building relationships and helping clients get real value from a platform-this could be a great fit. Key Responsibilities as Act as the main liaison for a set of assigned client accounts, ensuring high levels of satisfaction and engagementRespond promptly to customer queries, offering functional and technical support where requiredDeliver compelling system demonstrations to prospects, new customers, and existing usersSupport onboarding processes including setup, training, and initial adoptionIdentify and pursue upsell opportunities to help clients benefit from additional features and servicesWork closely with the product and support teams to resolve issues, relay feedback, and continuously improve service deliveryMaintain accurate CRM records including client interactions, feedback, and commercial opportunitiesMonitor client usage and engagement levels to ensure maximum platform value Requirements3+ years'' experience ..... full job details .....